What actually is the purpose of digitalisation? In today’s society, it’s the rule rather than the exception that companies are constantly looking for new IT solutions. Perhaps you’ve seen employees sighing over some “new invention” introduced by their own company or its partners.
We have all ordered something only to discover that the item has been dinged or even damaged along the way because it was poorly packed.
I have first-hand experience with bad deliveries. I tried something new and ordered a sofa online: good price, stylish, and it would only take a week to get to me. Blissfully ignorant, I placed the order and waited eagerly. The delivery was on time and I started assembling my new sofa. 20 minutes in, I realised that the entire backrest was missing. I took photos and emailed them to the company, which nevertheless claimed that I had received everything. It took nearly four weeks before my claim was accepted and a replacement delivery was sent. That’s probably the last time I order from that company. Of course, on other occasions, everything works perfectly, but we never remember those. We expect things to work properly all the time.